Manage subscription
Subscriptions purchased through Apple or Google are managed in the store account used to subscribe. EFS support can help with access or restore issues.
No. Store subscriptions are managed by the Apple or Google account used to subscribe. EFS support can help with app access and restore issues, but cancellation, renewal and plan management happen through the store.
Contact support for guidance without sending receipts, purchase tokens, transaction IDs, order IDs, payment screenshots, passwords, card details or private account details.
Google Play subscriptions are managed in the Google Play account used to subscribe. Users should use Google Play subscription settings to manage renewal, change eligible options or cancel.
App Store subscriptions are managed in the Apple account used to subscribe. Users should use Apple subscription settings to manage renewal, change eligible options or cancel.
EFS support can help users understand app access, restore behavior, validation states and account-access issues. It should not promise to cancel a store-managed subscription for the user.
Access after cancellation depends on Apple or Google subscription status, store policies and EFS access validation. EFS does not manage renewal or cancellation outside those store systems.
Existing subscribers who expect access should try the approved restore route and contact support before starting another subscription.
Support can provide guidance for app access or restore questions, but users should not send private payment details or account credentials.
For app access or restore issues, use the support address shown on the Support page.