Support | Edge Football Stats

Support

Use this local prototype page as draft EFS support guidance for app issues, subscription questions, restore purchases and responsible-use context.

Subscription help Privacy

TodayFixtures grouped by league

Match CentreFixture-level research context

xG where availableChance-quality context

How should users contact support?

The final public support email or contact route is pending Mark confirmation. This page does not publish a final monitored support address, form, response promise or store-listing contact route.

When contacting support, users should include app version/build, platform, device model, install source, screen affected and a short description of what happened. They should not send receipts, purchase tokens, transaction IDs, order IDs, payment details or private account screenshots.

Support route to be confirmed

Mark must confirm the public support route or support email before this page is used for Google Play Console, App Store Connect, Flutter app links or production billing.

Subscription issues

Once subscriptions are live, support should help with purchase started, access not shown, validation unavailable and store unavailable cases without asking users for unsafe billing evidence.

Read subscription help

Restore purchases

Restore is required for existing subscriber continuity, but restore implementation and QA remain release gates. The help page uses future-safe wording until restore is live and validated.

Read restore guidance

Manage or cancel

Apple and Google manage subscription billing, renewal and cancellation for store purchases. EFS support can help with app access and restore issues, but cannot directly cancel store subscriptions.

Manage or cancel subscription

Troubleshooting

For app issues, include the screen, expected behavior, actual behavior, steps to reproduce, fixture or team if relevant, platform and app version/build.

Responsible use

EFS is football statistics and research. It is not a guaranteed prediction, betting tip or staking advice product.

Read responsible-use guidance

Policy links

Privacy and terms pages are also draft local prototype pages. Final wording, support route, URL slugs and public deployment all require Mark approval before production billing.