Support

Support

Use this page for EFS support guidance for app issues, subscription questions, restore purchases and responsible-use context.

TodayFixtures grouped by league
Match CentreFixture-level research context
xG where availableChance-quality context

How should users contact support?

Contact support at support@edgefootballstats.com.

When contacting support, include only the platform, approximate purchase date, subscription plan if known and a short issue description. Do not send receipts, purchase tokens, transaction IDs, order IDs, payment screenshots, passwords, card details or private account details.

Subscription issues

For subscription questions, support can help with access not showing, restore guidance and store-managed subscription context without asking users for unsafe billing evidence.

Read subscription help

Restore purchases

Restore purchases uses the app store account used for the original purchase. The restore guidance explains what to check and when to contact support.

Read restore guidance

Manage or cancel

Apple and Google manage subscription billing, renewal and cancellation for store purchases. EFS support can help with app access and restore issues, but cannot directly cancel store subscriptions.

Manage or cancel subscription

Troubleshooting

For app issues, include the platform and a short issue description. Do not include private account details, passwords or payment details.

Responsible use

EFS is football statistics and research. It is not a guaranteed prediction, betting tip or staking advice product.

Read responsible-use guidance

Policy links

Review the privacy and terms pages for more detail on EFS website, app, support and subscription guidance.